- All terms in this page applied on clients who deals with us (Hello Web Solutions) even indviduals or companies.
- We give the clients the right to choose our services or not before paying for it
- By paying for our services so you agree with our terms and all the terms should applied on you.
2. Terms of Payment and Billing
- Every service fee is indicated in the invoice for the client and it is paid for certien period of time.
- The client have to pay the invoice in the specified date and Hello Web Solutions have the right to apply extra fees for late payment.
- We have the right to change the fees rate and we will inform the exisiting clients before we do this.
- Clients agree to recieve invoices and notices on the email.
3. Rigths and responsibilities
- If we did any changes on our Terms of Services, the client have the right to choose to continue in using our services with in 3 days.
- Not later than within 3 (three) calendar days before the expiration of the service, send the Client generated pro-forma invoice for the renewal of the service.
- Not later than within 1 (one) calendar day to remedy services malfunctions due to the failure of the node hardware or software from our side.
- We Take the necessary steps to ensure the security of hardware.
- Hello Web Solutions has the right to turn off the Client’s service without prior notice, if the Distributed Denial of Service (DDoS) attack is directed to the service or the operation of the service causes interruptions on Hello Web Solutions technical platform.
- Client have to submit the correct information and contact details and inform about any changes.
- Client have to store his login details in a secure place
- Ensure that the service provided to the Client will not be used directly or indirectly for unauthorized activity, including, but not limited to, mass mail sending, damage to computer systems, network operations or security, as well as in violation of applicable legal acts of the Republic of Egypt, the rights of Hello Web Solutions and third parties.
- Immediately inform us about service disruptions.
- Accept resource usage data provided by us and pay for used resources in accordance with pro-forma invoice generated for the Client.
- In case of using our services for phishing, scamming, and dangerous and illegel things, Hello Web Solutions has the right to open the service (Cpanel account, VPS and etc) and take down and delete all the illegel things
- Hello Web Solutions are responsible 3.1, 3.2, 3.3 terms in our TOS.
- Hello Web Solutions are not responsible for storing clients information after service termination
- Client assumes full responsibility in the event of disputes over the validity of the use of server resources provided to him.
- Neither party is liable for any indirect damage to the other party of the contract.
5. Contact duration
- The Contract is valid for an indefinite period, effective from the moment when the Client submits an order according to Article 1.1 of Terms of service and fulfils its obligation according to Article 2.2.
- The Contract shall be terminated upon the failure of the Client to fulfil at least one of the obligations assumed by this Terms of service.
- The Client has the right to terminate the contract unilaterally after informing Hello Web Solutions. Hello Web Solutions returns paid service fee according to the procedure described in Refund policy.
6. Paypal Agreement
Pre-approved Payments (also known as Automatic Payments).By
providing an advance Authorisation for Pre-approved Payments,
you:* give the third party the ability to collect or reverse
fixed or variable amount payments from your Account on a
one-time basis, or on a (sporadically or periodically) recurring
basis (as further specified in the applicable billing agreement
– the document that you agree to when giving the Authorisation)
until you cancel your Authorisation or underlying arrangement
with the applicable third party;and* hereby authorise and
instruct PayPal to pay the third party (or another person they
direct) from your PayPal Account amounts you owe as presented to
us by the third party. This makes the recipient a trusted
beneficiary of all your payments made under that Authorisation,
so we will not ask you to log in or approve the payments when
they are made. You agree that PayPal is not obligated to verify
or confirm the amount the third party presents to us for the
purpose of processing this type of payment. You further
acknowledge and agree that payments made under this provision
are variable and may be made on various dates.
If you use the PayPal Location Based Payments Functionality to make a Pre-approved Payment to another User (typically a merchant) who accepts payments through the PayPal Location Based Payments Functionality, you may Authorise that User by selecting the User in the PayPal Location Based Payments Functionality. When you Authorise such a User, we may restrict the total amount that the Authorised User can request from your Account within a specific time period, as we may determine at our own discretion.
If your Pre-approved Payment requires a currency conversion by us, the amount of the Currency Conversion Fee (per Schedule 1) will be determined at the time the applicable third party processes your payment and completes the transaction. You acknowledge that the exchange rate determined at the time of each payment transaction will differ and you agree to the future execution of Pre-approved Payments being based on fluctuating exchange rates.
Prospective Payment Recipients acting under the above Authorisations who present us with a payment request under this provision hereby:
* warrant to PayPal that the amounts they present have been agreed and consented to by the User whose Account will be deducted (including changes to those amounts) and that they will give prior notice of the deduction to the payer;
* agree that they will notify the payer at least 4 weeks in advance of the amount they will collect if that amount has increased in such a manner that the payer could not have reasonably expected to pay such an amount, taking into account the payer’s previous spending patterns and the circumstances of the payment and that they will be liable to PayPal for any refunds of such payment in accordance with the terms of this User Agreement.
You agree that you cannot request a refund from PayPal for a Pre-approved Payment unless:
a. the Authorisation did not specify the exact amount of the payment transaction when the Authorisation was given and the applicable amount exceeded the amount you could have reasonably been expected to pay, taking into account your previous spending patterns and the circumstances of the case;
b. your consent to the making of the third party initiated payment was not given as set out in section 4.1(e);
c. the information relating to the third party initiated payment was not provided or made available to you for at least 4 weeks before the date the payment transaction was made to the merchant;
d. you notify us of the request within 8 weeks from the date the payment was made;
e. you comply with our requests to obtain information which we reasonably require to review the circumstances of the case. We reserve the right to request further information as is reasonably necessary to ascertain whether the above conditions have been satisfied and to waive any or all of the above conditions.
- Cancelling Pre-approved Payments.You may cancel a Pre-approved Payment at any time up to 1 Business Day prior to the date the payment is scheduled to be made. You may cancel a Pre-approved Payment by logging in to your Account, accessing the “Settings” tab, then, in the “Payment settings” section, clicking on “Preapproved Payments” and following the instructions to cancel the payment. In addition, if you cancel a Pre-approved Payment you may still be liable to the merchant for the payment and be required to pay the merchant through alternative means.When you use the PayPal Location Based Payments Functionality to give an Authorisation for a Pre-approved Payment to a User (typically a merchant) who accepts payments through the PayPal Location Based Payments Functionality, you may only cancel the Authorisation by following the steps to cancel your selection of the User in the PayPal Location Based Payments Functionality.
- Sending E-money in Multiple Currencies.You may Send Money in U.S. Dollars, Canadian Dollars, Euros, Pounds Sterling, Yen, Australian Dollars, Brazilian Real, Czech Koruna, Danish Krone, Hong Kong Dollar, Hungarian Forint, Israeli New Shekels, Mexican Peso, New Zealand Dollar, Norwegian Krone, Philippine Peso, Polish Zloty, Singapore Dollar, Swedish Krona, Swiss Franc, Thai Baht and Taiwan New Dollar. There may be some restrictions with regard to where you can send certain currencies. When you are sending money to a merchant who has requested a currency that is different than the primary currency of your Account, you will need to specify whether you want to pay the merchant in the merchant’s requested currency, or in your primary currency (in some cases, the merchant may not give you a choice). If you send E-money in a currency that is not your primary currency, we follow these practices:a. If you have a Balance in the requested currency, we will fund your transaction from your Balance.b. If you have a Balance in a different currency, we will perform a currency conversion and use the converted Balance to fund your transaction.c. If you do not have a Balance, we will fund your transaction through your Default Funding Sources.
5. Contact duration
- Our offers are subject to change. We reserve the right to make technical and other changes within reason.
- Matters not covered by provisions in the contract and contested issues are to resolved by mutual agreement or in accordance with the applicable legislation of the Republic of Egypt.
- All disputes that can not be resolved by mutual agreement are to be resolved in accordance with the procedures established by the laws of the Republic of Egypt.
Revision date: 2020-8-18